1. Scope
This policy applies to all Easy TMS subscriptions and supplements the Terms. The Service is offered exclusively to B2B customers.
2. Cancellation
The Account Owner may cancel at any time in the subscription settings. Cancellation is scheduled for the end of the current billing period. Access continues until then unless lawfully suspended.
Cancellation may be reversed before the effective date where the feature is available and the subscription has not ended.
3. No ordinary refunds
All subscription fees are final and non-refundable. Easy TMS provides no refunds, credits or prorated reductions for early cancellation, non-use or partial use, removing users, downgrading, failing to export data, suspension caused by a Terms breach or forgetting to cancel before renewal.
The Customer is responsible for cancelling before renewal if it does not want another period.
4. Limited exceptions
Zenith will consider a correction, refund or credit note only for a duplicate charge; confirmed technical error; amount differing from the accepted plan and adjustment; confirmed unauthorised transaction; failure of an essential Zenith obligation; legal requirement; or express written approval.
A temporary issue remedied within a reasonable period, provider or force-majeure outages and incompatibilities specific to the Customer environment do not automatically create a refund right.
5. Billing requests
A request must be sent to billing@easy-tms.eu within 30 days of the charge and include the Customer name, invoice number, date, amount and description. Do not send full card details.
Zenith may request further information and will communicate the outcome after verification in Stripe and its records.
6. Refund method
If approved, a refund is normally made to the original payment method. Timing depends on Stripe, the issuing bank and the card network. Currency-conversion and bank fees are outside Zenith’s control.
Zenith will issue required correction documents or credit notes and comply with accounting and tax obligations.
7. Chargebacks
Before filing a bank dispute, the Customer is requested to contact billing@easy-tms.eu. Abusive chargebacks may result in suspension and recovery of lawful costs, without limiting the right to dispute a genuinely unauthorised transaction.
8. Contact
Cancellation and billing: billing@easy-tms.eu. Technical or access issues: support@easy-tms.eu.